Refund & Return Policy
If at any time you are not satisfied with the Merchandise for any reason, you may call our Customer Service Department toll-free at (877) 758-7341 or email us at firstname.lastname@example.org and request a refund. All requests for refunds will be handled by customer service on a case by case basis, may require a return of unused Merchandise, and may not be available if more than 30 days have passed from the date the customer placed the original order for the Merchandise. When emailing us, please include your full name and address, as well as the name of the Merchandise that you ordered. The following additional terms apply to our refund policy:
1. Customers are restricted to receiving a single refund per Merchandise ordered. Repetitive refunds are not permitted unless the Merchandise, as delivered to you, is defective. JM Marketing LLC DBA Crystal White Smile reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in JM Marketing LLC DBA Crystal White Smile’s sole discretion, requests refunds in bad faith.
2. In order to process your refund, you must supply JM Marketing LLC DBA Crystal White Smile with your name and delivery address. If you provide us with insufficient or incorrect information, your refund will be delayed.
3. Depending on your bank, your refund can take up to thirty (30) days to appear on your credit or debit card statement. If you have any questions about whether a refund has been issued by JM Marketing LLC DBA Crystal White Smile, please call our Customer Service Department toll-free at (877) 758-7341.
Please note that we are not responsible for any returned Merchandise that gets lost or stolen while in transit to us. We recommend all returned Merchandise be sent using some type of delivery confirmation system to ensure proper delivery. Failure to use the Merchandise does not constitute a basis for refusing to pay any associated charges.
Cancellation of Future Orders.
If you wish to cancel future deliveries of Merchandise you must contact Our Customer Service Department at (877) 758-7341 Monday-Friday from 8am-5pm PST or at email@example.com and request that such future shipments be terminated. When emailing us, please include your full name and address, as well as the name of the Merchandise that you ordered. Your request for termination, whether by phone or email, will be processed within 3-5 business days; however, you will be responsible for payment for any Merchandise that has either A) already been shipped to you or B) already been delivered to you at the time of your call.
Reversals and Chargebacks.
We consider charge backs and reversals as potential cases of fraudulent use of our services and/or theft of services and as such will be treated. We reserve the right of filing a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and/or theft of services.
Billing & Customer Support.
If you have any questions, please contact Our Customer Service Department toll-free at (877) 758-7341 or email us at firstname.lastname@example.org. When emailing us, please include your full name and address, as well as the name of the Product(s) that you ordered. Our Customer Service Department is open Monday-Friday 8am-5pm Pacific Standard Time.